Unfortunately, once you've placed your order, it is not possible to amend any details, as our warehouse team will have already started processing your order!
If you are unhappy with your purchase once it arrives, you're welcome to email our customer care team who will then advise you on how to return it for a refund or gift voucher. Please refer to our returns policy for more information.
To return your jewelry, please visit our returns page and lodge your return online.
We are unable to process exchanges however if you would like another size or style, you are able to re-purchase the garment online and then lodge your unwanted item for a return.
We do occasionally re-stock styles upon popular demand.
Once you've reached the checkout stage, enter your promotional code into our discount bar, enter the correct code and click 'Apply'. If the code is valid, your discount will be applied!
Please note, only one promotion/discount code is redeemable per order.
We aim to provide our customers with products of the highest standard and quality. If you received an item with a manufacturing fault, our Customer Service team will help resolve the problem as fast as possible. Please help us by providing a photo or two showing the defect/fault, which will speed up the returns process. Contact us at firstname.lastname@example.org
We offer a refund for items that are full price and returned to us within 14 days after you have received your order. After the 14 days, please send us an email for any problem you might encounter.
The chart below lists the estimated delivery timelines for Lily white Accessories
Belgium : 1-2 days
Fr/Luxemburg/Germany/Holland : 3-5 days
Europe : 4-7 days
Rest of the World (USA, Australia, Africa,…) : 15-21 days
|I Order||My Order will be sent|
|Between Friday Afternoon and Monday (before 1pm)||Monday Afternoon|
|Between Monday afternoon and Wednesday 1pm||Wednseday Afternoon|
|Between Wednesday Afternoon and Friday 1pm||Friday Afternoon|
We want to ensure your parcel will arrive in great condition and securely so if you are not at home when your package arrives, the Post will leave a card which you just need to take to your local Post office to pick up your parcel, as all deliveries require a signature.
You will receive an email with a tracking number once your parcel has been shipped. Please check your Spam/Junk folder for your tracking email from us as many customers have found that it is treated as spam. If you are still unable to locate this anywhere you are welcome to contact us by emailing email@example.com to receive your tracking number.
To track your order, please go to https://www.post.be/track/ or the website of your national postal service.
Once your parcels have left our warehouse they are then property of Australia Post. Esther is legally not responsible for lost or damaged goods. However if your parcel does not reach you within our delivery time, we will do all we can to track and find your parcel for you. Contact us at firstname.lastname@example.org
You can pay by VISA, MASTERCARD or PAYPAL
Please feel free to email us email@example.com
All our jewelry are handmade in our workshop, that is why they might be fragile. We advice your don’t pull them. All our chains and product are brass based with a 1 micron gold plating. Sometimes, due to high level of acidity in the skin, the color of the jewellery might get a litlle bit darker. To return it to its original color, or if you only want to clean it, you can do it with silverware cleaner.
Most of our products are Nickel Free. To know exactly which one carries Nickel, please visit the product page.
If you damage a jewelry after wearing it, we can repare it within a year after purchased. You would only need to send it back to us. You can follow the instruction on the warranty card delivered with your jewelry. In case of any doubt, feel free to email us on firstname.lastname@example.org
Ownership of and risk of damage in the goods passes to you upon delivery at your specified delivery address.