This document (General Terms of Sale) defines the terms and conditions applying to sales concluded between, on the one hand, any person visiting the site of lilywhiteaccessories.com, hereinafter referred to as the user(s), and, on the other hand, the company Lily White, registered with the CBE under the number 0567 992 111, and having its registered office at 126, Avenue Wellington, 1180 Bruxelles, Belgium, the owner of this site.
Consequently, by accessing and using the site lilywhiteaccessories.com, users agree to comply with all the terms and conditions specified herein. Users should note that these terms and conditions may be updated at any time. Therefore, they should consult this page regularly in order to apprise themselves of any changes made to the said terms and conditions.
No person considered as incompetent, in particular within the meaning of articles 1123 and following of the Civil Code may under any circumstances purchase items on this site.
The products offered for sale on the site lilywhiteaccessories.com are fashion jewelry developed by the brand via its designer Pauline Waisblum.
The characteristics of the jewelry are predefined as far as possible by lilywhiteaccessories.com on the web page of each product (typefaces, illustrative photographs, etc.), which enables users to familiarize themselves, before placing a firm order, with the essential characteristics of the jewelry that they order. Users acknowledge that their acceptance is based on these descriptions. Any claims concerning the nature of items must relate to the product’s descriptive sheet.
The ordering process is as follows:
During these various stages, users may view the details of their order and its total price and also correct any errors, if necessary, before confirming the order.
Confirmation of the order implies the user’s acceptance of these terms of sale, his or her acknowledgement that he or she has read them in full and agreement to waive the application of any other terms and conditions. All the data provided at the time that the order is placed and its confirmation shall constitute valid proof of the transaction.
Once an order has been validated on the site, the user acknowledges that his or her acceptance constitutes a firm and irrevocable commitment: the sale is considered to have been completed and its payment is immediately due by the user. The user is therefore is no longer entitled to correct, exchange or return the item(s) ordered (in particular in the case of an error of size or text).
lilywhiteaccessories.com will then send an e-mail confirming the order. This e-mail only confirms receipt of the order by lilywhiteaccessories.com.
Once an order has been confirmed, the manufacturing lead time for the creation of each item is approximately 1 week. Lilywhiteaccessories.com will inform the user by e-mail when each item of jewelery has been manufactured. None of these e-mails shall constitute acceptance of the order. No sales contract shall exist between parties until lilywhiteaccessories.com has confirmed by e-mail that the products ordered have been dispatched to the user, and only the items listed in the e-mail confirming dispatch shale be covered by the said contact.
Lilywhiteaccessories.com reserves the right to cancel or refuse any order from a user with whom a dispute may exist regarding payment for a previous order or who, in lilywhiteaccessories.com’s opinion, may represent a risk.
Lilywhiteaccessories.com undertakes to meet orders placed on its site subject to stock availability. If one or more items ordered are not available, lilywhiteaccessories.com undertakes to inform the user promptly of their non-availability and, if applicable, to reimburse the user within not more than 30 days after payment of the amount due. The user’s order will then be automatically cancelled.
All prices indicated on the site lilywhiteaccessories.com are expressed in Euros, inclusive of all taxes, excluding any delivery charges.
The prices of the items proposed on lilywhiteaccessories.com are valid for 24 hours after their publication on the site. Products are billed on the basis of the prices in force at the time the order is placed.
The price is payable in full in a single payment.
Products shall remain the property of lilywhiteaccessories.com until payment in full has been received.
Lilywhiteaccessories.com shall do everything possible to ensure that all the details, descriptions and prices which appear on its site are accurate, but errors may occur. If an error is noted in the price of items that the user has ordered, lilywhiteaccessories.com shall inform the user accordingly as soon as possible by e-mail and shall offer him or her the possibility to re-confirm the order at the real price or to cancel it.
Payment is due by the user immediately after the order has been placed. Users then pay for their order using the HiPay system or Paypal upon the customer choice. Orders will be processed upon receipt of Hi Pay approval, in accordance with the procedure described in article 4.
Users can obtain an electronic bill from the site. To that end they must specify the electronic address to which the bill is to be sent.
VAT payment conditions:
Unless stipulated otherwise, the prices indicated on the site include VAT at the Belgian tax rate.
The site has chosen to receive payment by credit card via HiPay services and via Paypal, a secure payment system which encrypts all the information relative to the use of cards during online payment transactions via the site.
The following cards are accepted: Visa, MasterCard/Eurocard or Bancontact, Maestro. The online payment page requests users to enter their card number, its expiry date as well as the card’s security code (3 digit number on the back of the card).
The site shall incur no liability for the consequences of the use of credit cards (fraudulent or other) which might be made by third parties, including via intercepted messages.
Once the order has been completed, users are redirected to Paypal or HiPay secure site in order to finalise payment of the full amount of the order. This system guarantees the confidentiality of the payment data (in particular credit card numbers) because the site is never aware of the user’s credit card number, which is received by the financial institution in encrypted form. The site receives a certificate issued by Verisign, which confirms the reality of the existence of Paypal and HiPay
Services and the use of an SSL certificate for the encryption of confidential data.
Once payment has been accepted and confirmed, Paypal or HiPay checks and executes the payment.
Ownership of products is transferred only after receipt of payment in full of the product price, irrespective of the delivery date.
In the case of items sold to a consumer (within the meaning of the Belgian law of 6 April 2010 on market practices and consumer protection), the risk is transferred at the time the product is delivered to the user.
In the case of sales to a business, the risk of loss is transferred to such clients as soon as the parcel is handed to the carrier.
The date indicated on the delivery document constitutes valid proof of the delivery date.
As the jewelry sold on lilywhiteaccessories.com is handmade, the manufacturing lead-time for jewelry ordered on the site is approximately 1 week with effect from the confirmation of the order. Lilywhiteaccessories.com will send an e-mail to inform the user when the jewelry has been produced.
After this e-mail has been sent, the order is prepared and dispatched as soon as possible by lilywhiteaccessories.com, and in any event not more than 30 days after the date of manufacture of the product (subject to validation of payment). A further e-mail is sent to the user when the parcel is dispatched by lilywhiteaccessories.com.
Deliveries are made everywhere around the world.
Products are delivered to the address indicated by the user at the time the order is placed.
Delivery is handled by bpost.
Delivery rates are is a 5€ flat rate for all the countries:
Products are delivered only during the 5 working days in the week (no deliveries will be made during the weekend). Users should note that orders registered on the site on Friday afternoon will not be processed until the following Monday.
Delivery times are as follows:
These delivery times are provided for information purposes only.
Lilywhiteaccessories.com shall incur no liability in the event of delays, loss of products ordered or strikes which are due to the postal services or carrier. In such cases, the user must take the appropriate action directly with the postal services or carrier.
In order to ensure that products arrive in perfect condition and are protected during transport, all products are carefully packed by thea-jewelry.com in accordance with applicable standards. Users must check the packaging and the products at the time of delivery.
Any problems concerning the items delivered (damaged, missing articles, broken or faulty items, etc.) must be communicated to lilywhiteaccessories.com within 14 days (including public holidays) after delivery (as per postmark). This notification, stating all the user’s reservations and claims relative to the nonconformity of the products delivered or defects, is to be sent by e-mail (email@example.com)
No claims will be accepted after this period.
In accordance with the Belgian law on market practices and consumer protection of 6 April 2010, as the items sold on lilywhiteaccessories.com are handmade, the client does not have any right to cancel the purchase (right of withdrawal).
Once an order has been validated on the site, users acknowledge that the transaction has been accepted in full consideration of the description of the jewelry sold, and that it constitutes a firm and irrevocable commitment. The sale is then considered to have been completed and the purchase price is immediately due.
Each jewel comes with a one year guarantee. If something should happen to your jewel during this period, all you have to do is send us an email to the following address : firstname.lastname@example.org and we’ll carry out the necessary repair. Your jewel must be sent to the adress below (regretfully at your expense) and it’ll be returned (absolutely free of charge) within 2 weeks from when we receive it.
Lily White Accessories
Avenue Louise, 523
If your jewel is no longer under guarantee, you can obviously contact us by email at the following address and we’ll be more than happy to provide you with a repair estimate.
Your jewel must be sent at your expense to the address below and it’ll be returned to you at your expense within 2 weeks from when we receive it.
Lily White Accessories
Avenue Louise, 523
Lilywhiteaccessories.com shall incur no liability for any delay or failure to fulfill the order due to a technical problem or any other cause outside its control. In such cases, the site shall be entitled to delay dispatch and delivery or cancel the order.
Lilywhiteaccessories.com shall in no event incur any liability for any inconvenience or damage inherent in the use of the Internet, in particular connection interruptions, outside interference or the presence of computer viruses, or any other events of force majeure.
Lilywhiteaccessories.com does not guarantee the accuracy of the information posted on this site and shall incur no liability for any damage incurred as result of any inaccuracy, including direct and consequential damages, or the loss of enjoyment resulting from the use of the site.
Lilywhiteaccessories.com reserves the right to make changes to its site and its content at any time, including to its rates, descriptions and stock, without notifying users, whether or not they are registered with the site. The photographs and illustration of products on the Internet site lilywhiteaccessories.com shall have no contractual value and lilywhiteaccessories.com shall in no event incur any liability in this regard.
Lilywhiteaccessories.com reserves the right to withdraw or change certain services or features of the site without notice. Lilywhiteaccessories.com reserves the right, at any time and for any reason, to change or interrupt, temporarily or definitively, in full or partially, access to the site, without informing users. Lilywhiteaccessories.com shall incur no liability for any direct or consequential damages in connection with any change, suspension or interruption of access to the site. In addition,
Lilywhiteaccessories.com may restrict access to certain parts or to its entire site.
The Lilywhiteaccessories.com site may contain hypertext links directing users to other sites. Lilywhiteaccessories.com shall in no event incur any liability for the content of such web sites should they infringe legal and regulatory provisions in force, or for the consequences of the use of these sites by users.
Lilywhiteaccessories.com shall incur no liability for fraud or negligence committed by its employees, subcontractors and implementing agencies.
All the jewelry creations, text, comments, illustrations and images reproduced on Lilywhiteaccessories.com are the latter’s exclusive property and are protected by intellectual and/or industrial property rights throughout the world.
Users may only store, print or display the content provided for their personal use. Users are not authorized to publish, handle, distribute or reproduce, in any format, all or part of this site’s content. They may in no circumstances alter, translate, reverse engineer, decompile or disassemble or create derivative works based on the support software or documentation provided by Lilywhiteaccessories.com.
Users are not authorized to use this trademark in any way and they agree not to use this trademark or similar trademarks without the prior, written consent of Lilywhiteaccessories.com.
Any hypertext link from this web site, whether using the framing or in-line linking technique, is formally prohibited without the prior, written consent of Lilywhiteaccessories.com.
In accordance with the Belgian law of 8 December 1992 on the protection of privacy with regard to the processing of personal data, Lilywhiteaccessories.com undertakes to protect the privacy of its users.
Collection and use of data
Lilywhiteaccessories.com reserves the right to collect user date, in particular when a user places an order on the site. All the personal data collected are intended exclusively for Lilywhiteaccessories.com’s internal use.
The user information and data requested by Lilywhiteaccessories.com are necessary for registering and following-up orders, and to ensure that Lilywhiteaccessories.com business is managed efficiently. They also enable Lilywhiteaccessories.com to provide its users with customized services and improve the relevance of the information provided to clients. In using this site, users agree that their personal data may be processed on the basis described below and warrant that all the data provided by them are correct. The following data are collected on the site: surname, first name, date of birth, e-mail address, address, country, telephone number, credit card number and expiry date. Users are informed that these data are processed automatically.
When users visit the site Lilywhiteaccessories.com or send e-mails to it, they agree to receive electronic communications from Lilywhiteaccessories.com, such as newsletters, so as to be kept informed on a regular basis of offers available on the site.
Users can unsubscribe from this newsletter, by clicking the link at the bottom of each newsletter or on the site Lilywhiteaccessories.com.
These cookies are used to collect information in an anonymous way on the site pages and aspects consulted. This information is not matched with other information making it possible to identify the user personally, but the information is aggregated in order to inform Lilywhiteaccessories.com about the way in which the public uses the site. Information on items added by users to their basket is stored so that items selected by users are not lost between visits, but the identity of the user is not known to Lilywhiteaccessories.com, unless he or she places an order.
When users navigate within the web site, the cookies of business partners may be placed on their computer. These cookies are intended to identify the information consulted or items purchased on the site Lilywhiteaccessories.com and to collect browsing data in order to customize marketing offers sent to users outside the site.
Within the framework of such advertising partnerships, Lilywhiteaccessories.com may transmit data to its partners on the items consulted by users and the nature of their purchases.
Right of access and correction:
In accordance with the Belgian law of 8 December 1992 on the protection of privacy with regard to the processing of personal data, users have the right to access their personal data and correct, change and delete data at any time, by sending an email to email@example.com.
Lilywhiteaccessories.com reserves the right to make changes to its confidentiality policy at any time, for any reason.
If any part of these General Terms of Sale is deemed to be invalid, this shall not affect the other terms and conditions which shall remain in full force.
Where these General Terms of Sale are silent on any matter, it shall be deemed to be governed by the practices of distance selling companies that are headquartered in Belgium.
These terms and conditions shall apply throughout the period during which lilywhiteaccessories.com offers its services online.
The computerized records stored in the computer systems of lilywhiteaccessories.com and its partners under reasonable security conditions, shall be considered as proof of communications, orders and payments between the parties.
These General Terms of Sale shall be governed by Belgian law. In the event of any disputes, the applicable law shall be Belgian law and the courts of the judicial district of Brussels shall have exclusive jurisdiction.
Avenue Louise 523
1050 Ixelles - Belgium